Can't transfer data when connected to a computer

If you need to transfer data between OnePlus phone and the computer, please open the notification menu on the phone after connected to the computer, tap Android system · charging this device via USB, expand it and select "File Transfer".


  1. If you are using a Windows PC, you do not need to install any drivers.
  2. If you are using a Mac, please install the Android File Transfer .

If the above conditions are met and but the issue still persists please try the following:

  1. Restart the phone and the computer
  2. Change a USB cable and connect.
  3. We recommended trying all USB ports if possible, if it is a desktop please try the USB ports available behind the system.

If you want to install the driver manually, please install it.

You might also like

Didn’t find what you were looking for?