* The product is only eligible for replacement if there are defects caused by workmanship or build materials. Returns will not be accepted.
c. In accordance with relevant consumer law, any goods that are not (1) of satisfactory quality; (2) fit for their given purpose; or (3) as described, may be returned free of charge within 15 days of delivery. Please submit a ticket describing the problem with your device. In order to be eligible for a refund, you must contact us within 15 days and describe in detail how the goods were defective, damaged, or materially different.
d. Certain products, including but not limited to those under the "OnePlus Featuring" product line, are only eligible for replacement if there are defects caused by workmanship or build materials. Returns will not be accepted for these products. You may contact OnePlus customer service to request a replacement at Support (https://www.oneplus.com/support).
e. We may choose not to accept returns in certain situations, including, without limitation, the following circumstances:
i. Defects or damages caused by misuse, neglect, physical damage, tampering, incorrect adjustment, normal wear and tear or incorrect installation after purchase.
ii. Price fluctuations being the sole reason for return.
iii. Customized customer contracts.
f. In all cases, we will inspect the product(s) and verify any fault. To qualify for a replacement or refund, devices must be in undamaged, ‘as new’ condition and with the original packaging. We reserve the right to refuse a refund if the product returned is reasonably deemed to have been damaged.
g. Please contact OnePlus customer service to request a return at Support. Without a verified customer return request, the returned package will be declined. Return requests cannot be cancelled once they have reached “shipped” status.
h. Once you’ve contacted OnePlus customer service and requested a return:
i. You will receive and be required to submit a Return Merchandise Authorization (RMA) form. Print out the RMA form and place it inside of the shipping package you're returning.
ii. all items from your original shipment including devices, accessories, and documentation. Do not send additional add-ons such as your SIM card, cases, screen protectors, or headphones. If such items are shipped to us by mistake, we are not able to return them.
iii. Before returning any unit for service, be sure to back up your data. You are responsible for the personal information stored in your phone - please erase all personal and sensitive data on the device before sending it to OnePlus. OnePlus will not be responsible for any disclosure of data still on the returned or serviced device.
iv. During service, data stored on the device may be deleted and reformatted. OnePlus is not and shall not be held responsible for the loss of any software programs, data or other information contained on or accessible through the product. Recovery and reinstallation of third-party software programs, data and information are not covered under warranty.
