OnePlus Care

Covers your device against damages by all accidental drop, crash, breakage or liquid for a period of TWO (2) years from the next day of the activation date and defects in materials and workmanship when used normally for a period of ONE (1) year from the expiry date of manufacturer’s warranty period. The deductible fee for incident is subject to the device variant.

Comprehensive protection to your device

OnePlus 12 $129

OnePlus 12R $109

OnePlus Open $329

OnePlus 11 $129

OnePlus 10T $129

OnePlus 10 Pro $169

OnePlus 9 $129

OnePlus 9 Pro $169

OnePlus 8T $139

OnePlus 8 $159

Nord N10 5G $69

Nord N100 $49

Nord N20 5G $69

Extended Warranty Plan

Covers the defects in materials and workmanship when used normally for a period of ONE (1) year from the expiry date of manufacturer’s warranty period.

Extend the manufacturer’s warranty for one year

OnePlus 12 $39

OnePlus 12R $29

OnePlus Open $69

OnePlus 11 $29

OnePlus 10T $29

OnePlus 10 Pro $39

OnePlus 9 $29

OnePlus 9 Pro $39

OnePlus 8T $29

OnePlus 8 $39

Nord N10 5G $12

Nord N100 $7

Nord N20 5G $12

Screen Protection Plan

Covers your device against damages to the screen by an accidental drop, crash or breakage for a period of ONE (1) year from the next day of the activation date. The deductible fee for incident is subject to the device variant.

Protect the screen from the risk of breakage

OnePlus 12 $69

OnePlus 12R $55

OnePlus Open $179

OnePlus 11 $55

OnePlus 10T $55

OnePlus 10 Pro $69

OnePlus 9 $55

OnePlus 9 Pro $69

OnePlus 8T $59

OnePlus 8 $69

Nord N10 5G $33

Nord N100 $23

Nord N200 5G $33

Nord N20 5G $33

Accidental Damage Protection Plan

Covers your device against damages by all accidental drop, crash, breakage or liquid for a period of ONE (1) year from the next day of the activation date. The deductible fee for incident is subject to the device variant.

Protect your device from the risk of all accidental damages

OnePlus 12 $89

OnePlus 12R $69

OnePlus Open $199

OnePlus 11 $69

OnePlus 10T $69

OnePlus 10 Pro $89

OnePlus 9 $69

OnePlus 9 Pro $89

OnePlus 8T $69

OnePlus 8 $79

Nord N10 5G $39

Nord N100 $26

Nord N200 5G $39

Nord N20 5G $39

Replacement benefit

The device is eligible for a direct replacement of a new machine if the hardware quality problem under warranty occurs for a period of ONE (1) year from the next day of the activation date.The benefit is limited to use 1 time.New machine consumer can still enjoy the replacement service if there is a hardware quality problem under warranty within the service validity period;

Replacement instead of repair

OnePlus Open

  • Purchase Process
  • Claim Process
  • Buy it Now
  • Verify IMEI
  • Choose your Plan
  • Read and agree to the Terms & Conditions
  • Submit and pay
  • Plan activated

Customer Notice

  • The OnePlus Protection Plan is only available for devices activated within 30 days;

  • Before you buy the OnePlus Protection Plan, please read the Terms and Conditions;

  • The replacement benefit can only purchaes in www.oneplus.com/us/store/phone

  • If the consumer applies for the use of replacement benefit, in addition to the warranty failure there are other spare parts out-of-warranty failure damage, does not support the use of the product.

  • Raise your request via OnePlus Care App or Call Center
  • Auto approval
  • Ship your device to service center
  • Repair the device
  • Return the device back to you

Customer Notice

  • To claim the Protection Plan service, please raise a service request via OnePlus Care App or Servify consumer web portal https://oneplus.servify.tech/

  • Your device will be diagnosed and repaired in our service center under the coverage of your Protection Plan, any other damages out of the coverage of your Protection Plan may subject to a paid repair service.
  • This OnePlus Protection Plan is currently only available for OnePlus 8/8T/Nord/9 series device.

Additional Information

  • How to claim in case of a damage?

    1、 Raise a request in the OnePlus Care App or Servify web portal https://oneplus.servify.tech/
    2、 Answer a few questions on the incident
    3、 On approval, schedule a pick-up of damaged device
    4、 Device will be repaired at an authorized service center and sent back to you

  • How replacement benefit are claimed?

    Replacement benefit claim process:Call the Call Center(+1 833 777 3633)——Send the mobile phone and external charger to the specified address——Waiting to be tested by an engineer——Received a new device from the Oneline store after passing the test

  • How replacement benefit are inquired?

    Please call the Call Centre(+1 833 777 3633) to enquire about your benefits.

  • How much do I need to pay?

    If the damage repair is covered under the plan (subject to fulfillment of all mandatory conditions), you only pay:
    1、 Replacement Benefits No additional cost for claim
    2、 Deductibles for the rest of the protection plan are subject to Servify's rules, except for the replacement benefit.
    3、 Any other charges not covered under the plan, the charges would be notified to you before repair.

  • How long will it take?

    The complete process takes about 7-15 business days (subject to parts availability) from the time you submit all the documents.

  • Additional Plan Benefits

    1、 The only Protection Plan authorized by OnePlus.
    2、 Free logistics for mail-in and delivery during your claim.
    3、 Completely paperless claim process.
    4、 Completely transparent and hassle-free process with real time updates on service request through app and web.

  • How long can I return a product protection plan?How?

    Within 30 days.Contact Call centre.