Privacy & Legal

1. Introduction

1.1 This Privacy Policy explains how OnePlus Technology (Shenzhen) Co., Ltd., along with its affiliates (referred to as we, us or OnePlus), collects, uses, discloses, transfers, stores and protects your personal information and what corresponding rights you have in relation to the processing of personal information. Personal information refers to any information related to an identified or identifiable natural person or household.

1.2 This Privacy Policy concerns the following information that we collect about you:

(A) Information we receive through our website at https://www.oneplus.com/us;

(B) Information we receive through our products (such as mobile devices);

(C) Information we receive through our support services, mobile applications or platforms.

1.3 If this Privacy Policy does not cover certain scenarios where we use your personal information, we will explain these to you separately.

2. How we collect your personal information

2.1 For many of the products or services that we provide, we are likely to ask you to provide personal information. If you do not provide the relevant information, we may not be able to provide you with our products or services or respond to any queries you may have. For example, you may not be able to purchase a OnePlus product, our call center may not be able to reach out to you and provide you with pre-sales or after-sales services, and you may not be able to download or update software and/or mobile applications.

2.2 The information you provide helps us design, update and improve our products and services, and provide marketing and promotional information to you. We may combine your personal information with other information we collect to better understand your needs.

2.3 In relation to our website, products and service, we will collect and process the following personal information about you: (1) information you provide to us directly; (2) information that we collect or generate when you use our products or services; and (3) information about you which we obtain from third parties.

(A) Personal information directly provided by you. This includes (by way of a non-exhaustive list) the following information.

(B) Information that we collect or generate when you use OnePlus products or services. This includes (by way of a non-exhaustive list) the following information:

(C)Information about you which we obtain from third parties . This includes (by way of a non-exhaustive list) the following information.

3. How we use your personal information

3.1 We may process your personal information in the following ways and for the following purposes.

(A) To keep our products and services secure and prevent crime and fraud. For example, we may use your personal information for authentication, security, fraud monitoring, in-depth threat analysis, archiving and backup purposes and for statistical monitoring and analysis of current attacks on devices and systems and for the on-going adaptation of the solutions provided in order to ensure the security of our products and services.

(B) To provide and maintain our products and services. We may use your personal information to allow you to use and access the functionality of our products and services. This includes using your information to process your orders, receive or deliver products, refund payments and provide after-sales maintenance.

(C) To contact you in relation to our products and services. We may use your personal information to understand your feedback and to communicate with you in order to provide you with services or information about our products. For example, if you post content on our website indicating that you have a complaint about a product or service, or need technical assistance, we will contact you to obtain further information and provide you with assistance.

(D) To improve our products and services or develop new ones. We may use your personal information to develop new features and functionality, to improve our operational system, software and interface design, we may use the error reports to improve security features, or we may adjust after-sales service network layout according to your location, language settings and other users’ preference. We will also undertake ongoing reviews and improvements of the information provided on our website to ensure it is user friendly and to prevent any potential disruptions or cyber attacks.

(E) To promote and personalise our products and services. We may use your personal information to better understand your needs and interests in order to personalise our products and provide you with more tailored services (such as our latest products, services and activities), or send you holiday greetings. We may require your consent for some of this marketing activity. In such cases where consent is required, we will only conduct the marketing activity if we have obtained your consent. You may choose to unsubscribe at any time if you do not wish to receive such information.

(F) To administer our business and to comply with legal obligations. We may use your personal information for the management and administration of our business (including administering and maintaining databases storing personal information) and in order to comply with and assess OnePlus’ compliance with applicable laws, rules and regulations, and internal policies and procedures.

If we want to use your personal information for other purposes not covered by this Privacy Policy or if we want to use your personal information which was collected for a specific purpose other than the above, we tell you about that and ensure that the use of your personal information complies with the law and is consistent with this Privacy Policy.

3.2 We are allowed to use your personal information in these ways because of one or more of the following apply:

(A) we have obtained your consent;

(B) we need to do so in order to perform our contractual obligations with you;

(C) we have legal and regulatory obligations that we have to discharge; or

(D) the use of your personal information as described is necessary for our legitimate interests such as:

4. Face and fingerprint recognition

4.1 In order to use the face and/or fingerprint recognition function to unlock your mobile device, your device will capture images of your face from different angles and/or scan your fingerprint. This information will only be stored locally within your mobile device and not uploaded onto our servers.

5. How we use cookies and similar technologies

5.1 Cookies are small text files which are used to record information necessary for the proper functioning of OnePlus’ websites. For more information about how we use cookies and similar technologies, please see our Cookie Policy at Cookie Policy.

6. How we share your personal information

6.1 We may disclose your personal information within the OnePlus group of companies who will have appropriate confidentiality and security measures, at least as protective as those described in this Privacy Policy, to handle personal information. We only share necessary personal information subject to the purposes stated in this Privacy Policy.

6.2 We may also disclose your personal information outside of the OnePlus group for the following purposes:

(A) to third party agents, service providers and contractors for the purposes of providing services to us. For example, the third party that provides the translation function or when you purchase our products through our online store, we will disclose your order information and delivery information to our authorised logistics service providers, and your payment information will be processed by payment service providers. In addition, we may disclose your information to OnePlus’ accountants, professional advisors, IT and communications providers and debt collectors. We will disclose your personal information to such third parties only to the extent permitted by law and we require our service providers to process and protect your personal information in compliance with relevant cybersecurity laws, regulations and relevant industrial standards (such as PCI DSS and ISO 27001 certification);

(B) with our business partners. For example, this could include our partners who organise promotional or marketing activities organised. Personal information will only be transferred to a business partner who is contractually obliged to comply with appropriate data protection obligations and the relevant privacy and confidentiality legislation;

(C) as required by law, such as tax reporting requirements and disclosures to regulators or to comply with a subpoena or other legal proceedings, legal actions or government agencies, when the disclosure is necessary to establish, exercise or defend our rights or protect your safety or the safety of others, investigate fraud, or respond to a government request;

(D) if we sell our business or assets, in which case we may need to disclose your personal information to the prospective buyer for due diligence purposes;

(E) if we are acquired by a third party, in which case the personal information held by us about you will be disclosed to the third party buyer; and

(F) in the event that all or part of our assets are sold or acquired by another party, or in the event of a merger, you grant us the right to assign the personal information collected via our products and services to the buyer or the new entity.

6.3 Some of our marketing events and services may not be available for you since your personal information is required to identify your qualification to attend such events or receive such services. We do not sell your personal information to any third parties and guarantee the legitimate and fair use of user information only to the extent permitted by law.

7. Your rights

7.1 Data protection laws may give you a number of legal rights in relation to the personal information that we hold about you. Not all data protection laws are the same so not all of these rights apply in all places. We will take appropriate technical measures to enable you to control how we use your personal information. In addition to exercising some of your rights through OnePlus user account (as stated below), you can exercise all your rights by contacting us using the details set out in the “Contacting us” section below.

European Union, the European Economic Area ( EEA ), the United Kingdom ( UK ) and Switzerland (collectively referred to as Europe )

7.2 For users located in Europe, your rights may include:

(A) the right to obtain information regarding the processing of your personal information and access to the personal information which we hold about you, you can exercise this right through OnePlus user account;

(B) the right to request that we rectify your personal information if it is inaccurate or incomplete, you can exercise this right through OnePlus user account;

(C) the right to request that we erase your personal information in certain circumstances. Please note that there may be circumstances where you ask us to erase your personal information, but we are legally entitled to retain it;

(D) in some circumstances, the right to receive some personal information in a structured, commonly used and machine-readable format and/or request that we transmit this information to a third party where this is technically feasible. Please note that this right only applies to personal information which you have provided to us;

(E) the right to withdraw your consent to our processing of your personal information. Please note, however, that we may still be entitled to process your personal information if we have another legitimate reason (other than consent) for doing so. For example, we may need to retain your personal information to comply with a legal obligation;

(F) the right to object to, and the right to request that we restrict, our processing of your personal information in certain circumstances. There may be circumstances where you object to, or ask us to restrict, our processing of your personal information but we are legally entitled to continue processing your personal information and/or to refuse that request; and

(G) the right to lodge a complaint with the supervisory authority if you think that any of your rights have been infringed by us.

7.3 You can find out more information about your rights by contacting the supervisory data protection authority located in your jurisdiction. Contact details for all European Union supervisory authorities can be found here: https://edpb.europa.eu/about-edpb/board/members_en.

California, United States

7.4 Under California law, we are required to provide the following information regarding information that we collect from California residents. We may have collected the following personal information in the past 12 months:

Category of personal information	Source(s)	Purpose	Disclosure to third parties
Identifiers , which may include name, postal address, online identifier, Internet Protocol address, email address or account name	Directly from you Indirectly from you (eg from observing your actions on our website) From third party service provider, such as social media	To fulfil or meet the reason you provided the information (eg to help you manage your OnePlus account, to contact you in relation to our products and services, and to respond to an inquiry or process an order)	Disclosure for business purposes to: OnePlus’ affiliates, third-party service providers, payment processors
Personal information categories contained in customer records, which may include name, address, telephone number, bank account number, credit card number, debit card number, or any other payment and financial information	Directly from you	To fulfil or meet the reason you provided the information (eg to help you manage your OnePlus account, to contact you in relation to our products and services, and to respond to an inquiry or process an order	Disclosure for business purposes to: OnePlus’ affiliates, third-party service providers, payment processors
Commercial information , which may include records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies	Directly from you From third party service provider, such as a retailer	To fulfil or meet the reason you provided the information (eg to help you manage your OnePlus account, to contact you in relation to our products and services, and to respond to an inquiry or process an order	Disclosure for business purposes to: OnePlus’ affiliates, third-party service providers, payment processors
Biometric information, which may include face or fingerprints	Directly from you	To fulfil or meet the reason you provided the information (eg use face or fingerprints recognition functions to unlock your mobile device)	None
Internet or other similar network activity , which may include browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement	Indirectly from you (eg from observing your actions on our website) From third party service provider, such as social media	To fulfil or meet the reason you provided the information (eg to improve our products or services, or to provide targeted advertising)	Disclosure for business purposes to: OnePlus’ affiliates, third-party service providers
Geolocation data , which may include physical location or movements	Directly from you Indirectly from you (eg from observing your actions on our website)	To fulfil or meet the reason you provided the information (eg to help you manage your OnePlus account, to contact you in relation to our products and services, and to respond to an inquiry, to process an order, or provide targeted advertising)	Disclosure for business purposes to: OnePlus’ affiliates, third-party service providers
Inferences drawn from other personal information , which may include a profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes	Indirectly from you (eg from observing your actions on our website) From third party service provider, such as social media	To fulfil or meet the reason you provided the information (eg to provide targeted advertising)	Disclosure for business purposes to: OnePlus’ affiliates, third-party service providers

7.5 For residents of California, United States only, California Civil Code Section 1798.83 permits users who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the details in the “Contacting us” section below and put “Shine the Light” in the subject line of your request.

7.6 California residents are also entitled to the below rights:

(A) the right to know and access information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources from which such information is collected, the purpose for collecting such information, and the categories of third parties with whom we share the personal information we have collected;

(B) the right to request the information regarding our disclosure of personal information to third parties for business purposes. To make such a request, please contact us using the details set out in the “Contacting us” section below and put “California Privacy Rights” in the subject line of your request;

(C) the right to request the deletion of your personal information, subject to certain exceptions;

(D) the right to opt out of the sale of your personal information to third parties. Note, we do not sell personal information, including the personal information of minors under 16; and

(E) the right to not be discriminated against for exercising any of the rights mentioned above.

7.7 Whenever feasible for verification, we will match the identifying information provided by you to the personal information already maintained by us. If, however, we cannot verify your identity from the information already maintained by us, we may request additional information. You may designate an authorised agent to make a request on your behalf. Such authorised agent must be registered with the California Secretary of State. We may deny a request from an agent that does not submit proof that they have been authorised by you to act on your behalf.

7.8 You can exercise your rights by contacting us using the details set out in the “Contacting us” section below and put “California Privacy Rights” in the subject line of your request and we will response your request within 30 days.

8. Marketing messages

8.1 You can opt-out of marketing messages we send you at any time by emailing us at privacy@oneplus.com or clicking on the “unsubscribe” link in the marketing e-mails we send you.

9. Retention of your personal information

9.1 The length of time we will hold your personal information will vary and will be determined by the following criteria.

(A) The purpose for which OnePlus is using it: we are required to retain the personal information for as long as is necessary to satisfy or meet the purpose for which it was obtained or any other legal purpose.

(B) Legal Obligations: laws or regulations may set a minimum period for which we must retain your personal information.

10. How OnePlus protects your personal information

10.1 We have adopted organisational, physical and technical security measures (such as International Standard IS/ISO/IEC 27001 on Information Technology Security Techniques Information Security Management System-Requirements) that are in line with the industry standards to protect the personal information you provide, and to prevent any unauthorised access, disclosure, use, modification, damage or loss of data.

10.2 We will take all reasonable and practical steps to protect your personal information, including the following.

(A) We use Transport Layer Security (TLS) and other technical measure to ensure encryption with regard to our services and products. We will regularly examine our practice of information collection, storage, and processing (including physical security measures) to prevent unauthorised system access.

(B) We will authorise our employees and personnel of third parties to access your personal information only on a need-to-know basis in order to help us process your personal information and provide the services to you. These employees and external personnel (of third parties authorised by us) are subject to strict contractual confidentiality obligations.

(C) The security of your personal information is extremely important to us. We will continue our efforts to protect your personal information and implement safeguard measures, such as providing full encryption for information storage and transmission, to prevent your personal information from unauthorised access, usage or disclosure.

(D) We will adopt encryption and other security measures to transmit and store your personal information of particular types.

(E) We will prudently select business partners and service providers, and ensure that such business partners and service providers are contractually obliged to comply with appropriate data protection obligations and the relevant privacy and confidentiality legislation.

(F) We will conduct security and privacy protection training courses or testing to enhance employees' awareness of the importance of protecting personal information.

10.3 The personal information record created through your registration with our services can only be accessed with the unique password associated with that record. To protect the integrity of the information contained in this record, you should not disclose or otherwise reveal your password to third parties. Please let us know immediately if you believe your password or record has been compromised.

11. Cross-border transfer of personal information

11.1 OnePlus has a global business and our operations are spread around the world. As a result, we collect and transfer personal information on a global basis. That means that we may transfer your personal information to locations outside of your country. We will ensure that such transfer of your personal information takes place subject to this Privacy Policy (unless otherwise agreed by you). For more information, please contact us using the details set out in “Contacting us” section below.

11.2 For users located in Europe, in case your personal information is transferred to countries located outside of Europe, we will ensure that it will be protected in a manner consistent with legal requirements. This can be done in a number of different ways, such as:

(A) the recipient of the personal information is located within a country that benefits from a full “adequacy” decision of the European Commission;

(B) the recipient may have adhered to binding corporate rules (only for intragroup transfers);

(C) the recipient has signed a “model contractual clauses” approved by the European Commission, obliging it to protect your personal information; or

11.3 For more information about the safeguards relating to personal information transfers outside of Europe, please contact us using the details set out in “Contacting us” section below.

12. Protection of minors’ personal information

12.1 Our products and services are primarily designed for adults. We will not knowingly collect any personal information about children unless such information has been provided with parental or guardians’ consent, as required by applicable laws. Where the required parental or guardians’ consent has been provided, we will only use personal information relating to children as permitted by law.

12.2 We value the privacy protection of children and encourage parents to always play an active role in their child's online experience.

12.3 If at any time a parent or a guardian has any question about or request relating to children’s personal information, they may contact us using the details set out in the “Contacting us” section.

13. Third-party sites

13.1 Our website may contain links to third party sites which are not subject to the terms of this Privacy Policy. These third-party sites may have their own terms and conditions and privacy notices which you should review before using such sites. We are not responsible for the content of links or third party sites, your use of such third party sites is at your own risk.

14. Changes and notifications

14.1 We may update this Privacy Policy from time to time. If there is any material change to this Privacy Policy, we will notify you either by posting a notice on our website or by sending you an email notice or by other means permitted under applicable law. You will be able to see our current Privacy Policy along with its most recent revision date. The revised Privacy Policy will take effect from the date of publication.

14.2 You should review this Privacy Policy periodically. By continuing to use our website, our relevant products or services you will be deemed to have accepted to the changes or updates to this Privacy Policy. If you do not agree to such changes or updates, you should not use our website, products or services.

15. How we respond to Do Not Track Signals

15.1 The “Do Not Track” (DNT) privacy preference is an option that may be made in your web browser allowing you to opt out of tracking by websites and online services. Because there is not yet an accepted standard for how to respond to a DNT signal, we do not support DNT browser settings and do not currently participate in any DNT frameworks that would allow us to respond to signals or other mechanisms from you regarding the collection of your personal information.

16. Contacting us

16.1 If you would like further information on the collection, use, disclosure, transfer or processing of your personal information or the exercise of any of the rights listed above, please contact us as specified below.

(A) Email address: privacy@oneplus.com

(B) Postal address: F18, Block C, Tairan Building, Tairan 8^th Road, Chegongmiao, Futian District, Shenzhen, China, ZIP Code: 518040

16.2 For users located in Europe , OnePlus Technology (Shenzhen) Co., Ltd. is the controller of your personal information and its representative is OPlus Mobiletech UK Limited. Please contact us at:

Email address: eurepresentative@oneplus.com.

16.3 For users in the United States, please contact our US-based third party dispute resolution provider (free of charge) at: https://feedback-form.truste.com/watchdog/request.

16.4 For users in India, please contact our Grievance Officer in India is legal department, at: legal.india@oneplus.com

Last updated date: July 9, 2020.

Payments

Prices and currencies displayed at checkout are final. OnePlus does not charge extra transaction fees. If you are paying for your order with an international credit or debit card, the price displayed in your card statement may vary in accordance with exchange rates. Your bank or card issuer may also charge additional foreign conversion charges and fees, which may increase the overall cost of your purchase. Please contact your bank or card issuer regarding any fees incurred. Note: seller is located in Hong Kong.

Payments on oneplus.net are handled by PayPal or CyberSource and transmitted using the Secure Sockets Layer protocol (SSL) with 2048-bit encryption. OnePlus does not store or have access to your payment details. Your credit/debit card information is retained via PayPal’s or CyberSource’s servers.

Cancellations

OnePlus makes every effort to supply the Products listed in your Order Confirmation. In some situations, however, we will need to cancel your order. For example, (1) the item is no longer in stock; (2) the item is no longer being produced; (3) there is a price fluctuation; or (4) a Third Party notifies OnePlus that cancellation is necessary. If this is the case, OnePlus will cancel your order, notify you of the cancellation, and timely refund the money you have paid toward the Order. Unless the case involves violations of applicable national law, refund of the money you have paid toward an order will be the extent of OnePlus' liability to you for a cancelled order.

Warranty Policy

OnePlus phones purchased on oneplus.net come with a limited warranty of one (1) year starting from the date of delivery. Unless otherwise specified, this warranty covers the hardware components of the Product as originally supplied and does not cover, or partially covers, software, consumable items, or accessories, even if packaged or sold together with the Product. This warranty is only redeemable within the original country or region of purchase.

The limited warranty only covers product defects caused by workmanship or build materials. To make a claim, please present your original Proof of Purchase (invoice), model and serial number of the Product, and photo evidence of the Product’s defects to OnePlus Customer Support at https://www.oneplus.com/us/support.

OnePlus may use rebuilt, reconditioned or new parts and components when repairing any product. Alternatively, we may replace the defective product entirely with a rebuilt, reconditioned or new OnePlus product.

Please note that we offer after sales assistance only in the areas where we make shipments (this includes repairs and/or replacements/returns)

The limited warranty does not cover:

• Defects or damage resulting from accidents, neglect, misuse or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand, or dirt; unusual physical, electrical or electromechanical stress.
• Scratches, dents and cosmetic damage, unless caused by OnePlus.
• Defects or damage resulting from excessive force or use of metallic objects on the touch screen.
• Devices that have the serial number or the IMEI number removed, defaced, damaged, altered or made illegible.
• Ordinary wear and tear.
• Defects or damage resulting from the use of the Product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by OnePlus.
• Any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by OnePlus.
• Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
• Defects or damage resulting from cellular signal reception or transmission, or viruses and other software problems introduced into the Product.
• Products not purchased from oneplus.net.
• Repair conducted by un-official repair centers.

Please contact OnePlus Customer Support for enquiries regarding Limited Warranty.

Return and Replacement Policy

OnePlus phones and accessories are made to the highest standards and undergo rigorous testing. If you are not satisfied with your OnePlus product for any reason, you may request a return within 15 calendar days of delivery. Once we approve your request and receive the returned Product, we will give you a full refund.

Hardware purchased directly from OnePlus is covered by a Limited Warranty on workmanship and materials, commencing from the date of delivery and for the duration of:

*Must be unopened and in original packaging.

Return requests made outside of the 15-day period will not be accepted. We may also choose not to accept returns in the event of:

• Defects or damages caused by misuse, neglect, physical damage, tampering, incorrect adjustment, normal wear and tear or incorrect installation after purchase.
• Price fluctuations being the sole reason for return.
• Customized customer contracts.

In all cases, we will inspect the Product and verify the fault. To qualify for a replacement or refund, devices must be in "as new" condition and, with the original packaging. Accessories must be sealed in their original packaging. We reserve the right to refuse a refund if the Product returned is deemed to have been damaged.

Please contact OnePlus Customer Support to request a return at https://www.oneplus.com/us/support. Without a verified return request, the returned package will be declined. Return requests cannot be cancelled once they have reached "Complete" status.

Once you've contacted OnePlus Customer Support and requested a return:

• You will receive and be required to submit a Return Merchandise Authorization (RMA) form. Print out the RMA form and place it inside of the shipping package you are returning.
• Include all items from your original shipment, including devices, accessories, and documentation. Do not send additional accessories such as your SIM card, cases, screen protectors, or headphones. If such items are shipped to us by mistake, we are not able to return them.
• Before returning any unit for service, be sure to back up your data. You are responsible for the personal information stored in your phone - please erase all personal and sensitive data from the device before sending it to OnePlus. OnePlus will not be responsible for any disclosure of data still on the returned or serviced device.
• During service, data stored on the device may be deleted and reformatted. OnePlus is not responsible for the loss of any software programs, data or other information contained in the Product’s storage. Recovery and reinstallation of third party software programs, data and information are not covered under warranty.

Partial Refund Policy

All returned product(s) will be fully inspected. To qualify for a refund, the product(s) must be in new condition and, if possible, with the original packaging. We reserve the right to provide a partial refund or refuse a refund if the returned goods are deemed to have been damaged. You can refer to the details of the OnePlus Return Policy here. Please note, the return shipping fee for the rejected items will not be covered by OnePlus.

Partial Refunds
You may receive a partial refund in the original form of payment for the items listed below. Please note: All returns will be inspected at our service centers. The refund amount will not include the original shipping and handling fee. Should the device not meet the requirements, we reserve the right to reject the return.
Your Return	Receive
Non-defective items that are returned unopened and beyond the return policy period.	50% of item's purchase price
Items received in the following condition may be subject to a partial refund or rejection: Items not in original condition, damaged, no retail box, missing accessories User made physical damage	Maximum 50% of item's purchase price Rejected items will be returned to sender
Item's outside the limited warranty period.	0% of item's purchase price

Shipping Policy

Orders are shipped within 2 business days of payment. Orders made during promotional periods and special events may have longer shipping times. Priority will be at the discretion of OnePlus. In such cases, customers will be informed in advance individually.

To avoid damage, all goods are inspected and sealed before delivery.

OnePlus will keep you updated on your order status via email. Orders cannot be cancelled once they have reached "Processing" status.

How is shipping calculated?

Shipping is calculated based on shipping address and shipping method. The following options can be selected during checkout:

Standard Shipping (2 business days processing time + 3-7 business days)

Priority Shipping (2 business days processing time + 1-3 business days)

Please note that all delivery dates are estimates only. Additional charges will be necessary for shipping to addresses in remote locations. We are unable to ship to PO Box addresses.

Returns

To return an item, please submit a ticket at https://www.oneplus.com/us/support.

Events Beyond Reasonable Control

Neither party will be responsible for any delay or failure to comply with these terms if the delay or failure arises from any cause beyond their reasonable control (wars, natural disasters, extreme weather conditions, etc.).

No Waiver

We retain the right to take action at any time in the event of failure to comply with these terms.

Trademarks and copyright

Certain trademarks belong to third parties and may not be used without permission. See their respective websites for more information.

Disclaimer

We are not liable for any loss or damages that may arise from using our services.

Changes

We reserve the right to update this document at any time without prior notification.

This document was last updated on 09/01/2016.