Temporary Service Suspension

Important Notice: Temporary Service Suspension.

Dear OnePlus Customers,

To provide you with better service, OnePlus Support System will be upgraded as follows:

- Delay in Shipment Dispatch: Shipments will be delayed from December 29, 2023, 10:00 UTC, to January 3, 2024, 24:00 UTC.

- Delay in Refund Processing: Refund processing will experience delays from December 29, 2023, 00:00 UTC, to January 1, 2024, 24:00 UTC.

- Temporary Suspension of Self-Service After-Sales Portal: The self-service portal will be temporarily suspended from 30th December 2023 from 18:50 to 2nd January 2024 UTC.

During the period of the system upgrade, if you have any issues, could you please contact [support:https://service.oneplus.com/] via the channels on the official website

We apologize for any inconvenience caused and appreciate your understanding. Thank you for your continued support.

Sincerely,

OnePlus Store