New Surprises
After carefully reviewing our program and attentively considering the feedback from our valued members, we have identified opportunities to enhance the overall experience.
New Upgrade Mechanism
The membership tiers are determined based on a member's accumulation of RedExp points (currently called Experience Points). These represent loyalty points that you can earn as a part of the Red Cable Club membership. Members have the opportunity to earn RedExp points by performing actions like linking your device and purchasing products on oneplus.com or OnePlus Store App.
Claim Your Benefits
With new tier system being introduced, your current Membership tier may shuffle. However, you will not lose your existing claimed benefits. We highly recommend to claim and redeem your current tier benefits promptly before 13th September to ensure you don't miss out on any privileges. Any benefits you claim before 13th September can still be redeemed during its valid time after the change.
| Device Model | RedExps Bonus |
| 125,000 | |
| 225,000 |
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NEW Rules of RedExp Points
However, it's important to note that if your tier has changed in the new membership system, you may lose some tier benefits.
Your current Experience points will not be impacted while being converted to RedExp points to ensure a seamless transition. Additionally, as a token of appreciation to our loyal customers, we will be crediting RedExp points to members for the existing linked devices (linked before 13th September, 2023) as per the new tier system logic.
For linked devices before September 13th, 2023 at 11:00 PM (UTC+0), we will make up RedExp Points based on the specific rules as below:
| Device Model | RedExp Points for linking device after September 13th, 2023 | Supplement for the linked device before September 13th, 2023 |
|---|---|---|
| OnePlus Nord Series | 2,000 RedExp Points/per device | 1,600 RedExp Points/per device |
| OnePlus Flagship Number Series | 4,000 RedExp Points/per device | 3,600 RedExp Points/per device |
| OnePlus Pad | 2,500 RedExp Points/per device | 2,100 RedExp Points/per device |
* link up to 12 devices
NEW Membership Tier Benefits
| Explorer Exp:0-1,999 | Insider Exp:2,000-4,999 | Elite Exp:5,000-9,999 | Supreme Exp:10000+ | |
|---|---|---|---|---|
| OnePlus Phone Coupon | 10€ OFF | 30€ OFF | 50€ OFF | 100€ OFF |
| OnePlus Audio & Tablet Coupon | 20€ OFF | 30€ OFF | 50€ OFF | 50€ OFF |
| OnePlus Accessories Coupon | 30€ OFF | 30% OFF and A free phone case or protection | 30€ OFF | 50€ OFF |
| Free Shipping Coupon | 1 | 2 | 3 | 3 |
| RCC Members' Day |  | | | |
| Redcoins Rewards(requires device linking) | Link device gets extra 500 redcoins | |||
Should you have any inquiries or apprehensions regarding the revamped program, we encourage you to check our FAQ below:
We are upgrading the Membership Tier system to provide enhanced services, more benefits, and to create a better experience for our valued members.
Your current Experience points will not be impacted while being converted to RedExp points to ensure a seamless transition. The expiry will also be extended from the current 1 year to 2 years (as per the new system) from the date of credit.
For existing users, the new tier will be automatically assigned basis the RedExp points on 13th September. Tiers can be later upgraded basis the member's action of purchase or device linking as determined by the new system logic.
RedExp points decide your membership tier whereas RedCoins are meant for engagement and voucher/merch redemption on the RCC platform. Also, RedExp points have a 2 year expiry and RedCoins have a 1 year expiry.
For any inquiries or assistance, feel free to contact our customer service team at +1 (833) 777-3633 (9 am - 9 pm EST, Mon to Fri; 10 am - 8 pm EST, Sat to Sun). We are here to support you.