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OnePlus Security

Terms & Conditions for Shipping Methods

Available Shipping methods

Assured delivery: 1 day after shipping

Priority delivery: 2-4 days after shipping

Order Placement Timeline: To be eligible for a shipping method, you must place your orders within the timeline indicated on the product’s purchase page. Please note that this timeline may change before you finalize your order.

Confirmed Delivery Date: After you've successfully placed your order, OnePlus will provide you with a confirmed delivery date. This date is the one on which you can expect your order to be delivered. If the delivery destination is, for example, office and it has a specified delivery time, OnePlus will not promise the delivery date due to the restriction of certain places/buildings/organizations.

Delivery Option Selection: To ensure that your order is delivered within the assured delivery time, you need to select the respective delivery option during the checkout process. It's important to choose the option that aligns with the assured delivery service.

Customer Responsibility: OnePlus emphasizes that they will not be responsible for providing assured delivery if the customer is not present at the delivery address to receive the order, or the order address is modified due to the user's reasons (including but not limited to the address cannot be delivered and modified). It's essential to be available to accept the delivery on the confirmed delivery date.

Holiday and Weekend Impact: Deliveries may be affected on weekends, regional holidays, and national holidays. These days may not be counted in the assured delivery timeline, and you might need to consider this when placing your order.

Exclusion of Phone Exchange: It's important to note that Assured Delivery service does not include the option for phone exchange. If you are looking to exchange your existing phone when purchasing a new OnePlus device, you'll need to explore other available options Assured Delivery specifically focuses on the timely and reliable delivery of your ordered product, and phone exchange falls under a different set of terms and conditions.

Limitation of Assured Delivery: ssured delivery is exclusively available for OnePlus 11 and OnePlus Open models, and its availability is limited to specific cities. To determine whether your product and location are eligible for Assured Delivery, it is crucial to check the purchase page for the most up-to-date information and eligibility criteria. Please note that not all OnePlus products or regions may offer the Assured Delivery service.

It's important for customers to pay attention to the specific terms and conditions related to Delivery services for their orders, as these policies may vary depending on the product, location, and other factors. Always check the product's purchase page for the most up-to-date information and guidelines regarding Delivery timelines.