OnePlus Warranty Policy
This warranty policy applies only to OnePlus products sold in South Africa. In the event that a performance failure occurs from normal use during the warranty period, OnePlus will provide maintenance services free of charge.
|Phone||24 months Part/s cost and labor cost|
Headphones, USB Cable, Charger
|6 months Part/s cost and labor cost|
|Bluetooth Earphones||12 months Part/s cost and labor cost|
|Smart Watches( Include Band )||12 months Part/s cost and labor cost|
|Internal Battery||12 months Part/s cost and labor cost|
In Warranty commitment
1. All replacement parts and accessories are brand new.
2. Replacement parts can enjoy the original remaining warranty period or 3 months from the date of the replacement warranty, whichever is longer.
3. If accessories need to be replaced, they will be exchanged and the warranty period for the replacement accessories will be renewed.
In Warranty instructions and principles
1. A warranty repair is only considered when a physical repair is undertaken on a device where spare parts are replaced in order to rectify the fault reported. Software upgrades are not considered warranty repairs.
2. A valid warranty card and invoice are required to ensure the basic guarantee of your rights, please be sure to keep them safe;
3. Some accessories (for example: manual, warranty card, etc.) are not covered by this warranty;
4. No local warranty service for international purchased units and other OnePlus accessories. If you must pay for maintenance, take into consideration material costs and please make an appointment with the Customer Service Center ahead of time;
5. OnePlus or its agents, employees, service providers and other related parties shall not be liable for any consequential loss or damage including but not limited to loss of use, profit or business caused by the failure of the device or faulty repair or replacement of the device even if such loss or damage is connected to or attributable to the negligence of OnePlus or its agents, employees, service providers and other related parties.
6. All replaced parts are owned by OnePlus.
Instruction for Out of Warranty
All devices assessed to have physical damage or related damage will not be covered under warranty. Paid repair services are available.
1. Beyond the warranty period.
2. No warranty card and valid proof of purchase, however an exception can be granted if the customer can prove that the phone is within the warranty period;
3. Non-OnePlus official warranty commitments, such as verbal commitments by dealers will be entertained;
4. The phone is damaged due to improper use (such as falling, squeezing, liquid damage, etc.);
5. Damage and malfunction due to uncontrollable external forces (such as floods, fires, earthquakes, lightning strikes and traffic accidents);
6. Failure to use and maintain the product according to the instructions that lead to damage or malfunction, such as use under extreme temperatures, use of non-OnePlus accessories, etc.;
7. Product natural wear and tear (for example: casing, buttons, display, accessories, etc.);
8. Disassembly, self-repair, modification, rooting and other human behavior that causes damage.
9. OnePlus accessories including Car Charger, Power Bank, and Bluetooth Earphone can't enjoy warranty service if the Serial Number is untraceable.
Important notice and backup reminder for sending phones in for repair
1. When sending a phone in for repair, please bring a copy of the valid proof of purchase and the original invoice (purchase voucher and invoice must be completed and sealed by the seller, and may not be altered, otherwise they will be regarded as invalid). Warranty card IMEI serial number stickers must not be torn, or the warranty will be invalid.
2. Before sending the phone in for repair, please backup and then delete all the data (such as phone numbers, texts, pictures, etc.) that you have stored, so as to avoid any loss or disclosure during subsequent repair. To respect your privacy, OnePlus Customer Service Center and its staff will not be responsible for backing up or restoring data for you, and will not be responsible for any consequences resulting from the loss or disclosure of data.
3. You expressly agree that the use of the unlocking service provided by OnePlus and related service provider is at your own risk. Except as otherwise provided by law, OnePlus and related service provider does not make any form of ostensive or implied statement, promise or guarantee for the unlocking service. It is not guaranteed that the service will meet your requirements, nor is it guaranteed that the service will not be interrupted. OnePlus and related service provider does not make any promises or guarantees on the timeliness, safety, and errors of the service.
1. Under circumstances where the phone has been subjected to damp conditions, liquid damage, or unsupported modification, other issues may occur after the phone has been processed. If the phone is able to make calls before repair but unable to after repair, this is considered to be a problem caused by the error itself and cannot be repaired. The Customer Service Center may require you to sign a separate repair agreement prior to repair according such circumstances;
2. If the service policy conflicts with national laws and regulations, all the laws and regulations of the country shall take priority.