Submit Application (Have protection plan？File a claim)
Inspect and repair
Things are little backed up on our end at the moment, so please note that it may take up to 5 additional business days to process your request.
Learn about the spare parts charges for out-of-warranty phones.
Your data will be erased during the repair process. Please back up all personal data on your device.
To protect your personal data, please remove sim card, security lock and reset your device.
Normally, repairs take 7 - 9 workdays.
Note: To process your repair request as early as possible we'd suggest that you ship out your phone as soon as possible once your request is approved.
If you failed to submit a service request it might be because your request with same IMEI number is already under process.
If this doesn't apply to you please reach out to us through support.