How do I purchase?
You can place an order for OnePlus Protection Plan on oneplus.com along buying your OnePlus smartphone. Or purchase your OnePlus Protection Plan separately within 6 days of the smartphone purchase from oneplus.com/support/product/protection-service
How to report a claim if something happens to my OnePlus smartphone?
If you would like to file a claim, simply follow the instructions on the 24-hour online claims service. Please find your country/region claim page link and localized contact information from https://oneplussupport.s3.amazonaws.com/Allianz/EU/Claim+Portal/claim+portal.pdf.
How long will the repair service take?
We are able to complete most repairs within 3-5 days - due to our lean work processes. Please note that this requires that all information provided by you is correct and the submitted documents are consistent.