How to claim in case of a damage?
1、Raise a request in the OnePlus Care App or Servify web portal https://oneplus.servify.tech/
2、Answer a few questions on the incident
3、On approval, schedule a pick-up of damaged device
4、Device will be repaired at an authorized service center and sent back to you
How replacement benefit are claimed?
Replacement benefit claim process：Call the Call Center(+1 833 777 3633)——Send the mobile phone and external charger to the specified address——Waiting to be tested by an engineer——Received a new device from the Oneline store after passing the test
How replacement benefit are inquired?
Please call the Call Centre(+1 833 777 3633) to enquire about your benefits.
How much do I need to pay?
If the damage repair is covered under the plan (subject to fulfillment of all mandatory conditions), you only pay:
1、Replacement Benefits No additional cost for claim
2、Deductibles for the rest of the protection plan are subject to Servify's rules, except for the replacement benefit.
3、Any other charges not covered under the plan, the charges would be notified to you before repair.
How long will it take?
The complete process takes about 7-15 business days (subject to parts availability) from the time you submit all the documents.
Additional Plan Benefits
1、The only Protection Plan authorized by OnePlus.
2、Free logistics for mail-in and delivery during your claim.
3、Completely paperless claim process.
4、Completely transparent and hassle-free process with real time updates on service request through app and web.
How long can I return a product protection plan？How?
Within 30 days.Contact Call centre.