Fill in your application and submit
Ship out your device
Inspect and repair
Ship back to you safe and sound
Due to Brexit, it may cause some delays in transit between UK and continental Europe, the expected repair time will be increased.
Your data will be erased during the repair process. Please back up all personal data on your device.
To protect your personal data, please remove the security lock and reset your device.
Normally, repairs take 7 - 9 days.
Note: To process your repair request as early as possible we'd suggest that you ship out your phone as soon as possible once your request is approved.
If you failed to submit a service request it might be because your request with same IMEI number is already under process.
If this doesn't apply to you please reach out to us through support.