FAQs

Join us for an exclusive experience with the new OnePlus 6. We strongly recommend that you read through the FAQ for more details.

Why do I need to provide my shipping address?

In order to send you a free gift, we require your mailing address. It will only be retained so long as needed to deliver your gift.

What does the admission include?

• The earliest hands-on experience with the new OnePlus 6
• Snacks and drinks
• A fun time with Carl, and the OnePlus team
• A goodie bag that will include:
  • OnePlus Tote bag
  • OnePlus "Never Settle" T-Shirt in your selected size
  • OnePlus Baseball Cap
  • Other exclusive goodies

How do ticket sales work?

Official tickets sales are only through OnePlus.com website. You will receive an order confirmation once your payment has been processed successfully.

Can I buy tickets at the door?

Tickets will not be sold at the door. Tickets are only available for purchase on oneplus.com and will be delivered to you via email.

Do I need to check in when I arrive?

• Yes. The check-in time will be 3pm – 4:45pm on May 16th.
• Arriving at least 30 minutes before check-in closes will allow us to start the event on-time.
• Show your ticket to the OnePlus staff at the check-in area, which will be marked with signage.

Do I need to print my order confirmation?

Not at all! Upon check-in, show us your ticket you received via email. Make sure you save it as a PDF or a screenshot in case you have trouble getting online at the door.

What do I do if I haven't received anything in the mail?

Please contact customer support at www.oneplus.com/support and we'll do our best to resolve it as soon as possible.

What are the payment methods?

We accept Paypal and most major credit cards.

If I miss the check-in time, can I arrive late?

Please do not miss the check-in time. Once the check-in is closed, you may not be able to enter the venue.

Where is the event taking place?

The venue address is Copper Box, Copper Street, E20 3HB, London.

Is there a discount for group ticket purchases?

Yes, we encourage you to bring a friend! By buying a Plus One ticket, add £10 and get 1 more ticket. Each account is limited to purchasing 6 tickets.

What's the refund policy?

Unfortunately, tickets cannot be refunded. If you successfully got a ticket but can't make it for any reason, please do let us know in advance. We will release the tickets to other people on the waiting list.

Will I be able to buy OnePlus products at this event?

We are not planning to sell any products at this event.

Will I be able to try the new OnePlus products at the event?

Yes, and you will be among the first ones in the world!

Is there an age limit to attend the event?

You must be over 8 years old to enter. If you are under 13 years old, you must be accompanied by an adult or someone over 13 years old.

What are my transport options for getting to and from the event?

The venue address is Copper Box, Copper Street, E20 3HB. There is no parking at Copper Box. We strongly encourage you to take public transport! Bus 388 stops at the Copper Box Arena and goes every 8-12 minutes, see routes and timetables here. Arriving from Stratford Station (Underground: Central Line and Jubilee or Overground), it's a 20 minute walk through the Westfield Stratford City shopping center.

For more information, visit [how to get there forum post].

I am driving to the event. What are my parking options?

There is no parking at Copper Box. The closest parking is in Stratford City shopping center 20min walk away. We strongly encourage you to take public transport!

What time will the event end?

The main event should last approximately 45 - 60 minutes, ending at 6pm. However, there will be an optional after-event experience, which you don’t want to miss! The event will end at 9pm.

Is this event accessible?

Accessible seats will be available. Personal assistance may enter without a separate ticket.

What can I bring to the event?

You are welcome to bring devices to shoot pictures and video during the event, as long as it's not disruptive. Please do not bring food or drinks to the venue.

Will I be able to leave and return to the event?

You can only enter and leave the venue once. Due to the security reasons, you're not allowed to return once you've left.

Can I leave the event to go for a smoke?

The venue operates a strict no smoking policy. If you leave the event for any reason, you cannot be re-admitted.

Is there food and drinks served at the event venue?

Yes, we will serve light snacks and drinks free of charge.

Will there be a cloakroom?

Yes, there will be lots of space at the cloakroom. But, first come, first serve!

Can I film for my YouTube channel, or write about this for my blog?

Yes, you're more than welcome to film and take photographs of the event (but it's up to you to get permission of anyone else featured in the footage). You won't be allowed to make a review of any new OnePlus product but we'll help with that if you contact press@oneplus.com. If you have any questions about what constitutes a 'review', please contact our team.

Security?

A mandatory security bag check will be done at the entrance for all visitors.

Prohibited items:

• Alcoholic beverages and non-alcoholic drinks
• Narcotics and any other illegal items
• Pets or other animals
• Weapons of any kind
• Laser pointers or any strong flashlights

Our top tips

• Bring the digital version of the ticket you received by email. No-one will be admitted without a valid ticket.
• Plan your journey and make sure you arrive before the check in closes at 4:45pm.
• Doors open at 3pm and close at 4.45pm. Late-comers cannot be admitted! The event will start at 5pm and finish at 9pm.
• Only bring essentials and check prohibited items list
• Look out for OnePlus staff at the event – we will help answer your questions.
• Get ready to feel the speed!

How can I contact the organizer with any questions?

Feel free to contact us anytime at https://oneplus.com/support.

For more information, visit oneplus.com.

Terms and Conditions

Your purchase of tickets ("Ticket(s)") for and entry to the OnePlus 6 Launch Event (“Event”) organised by or on behalf of Da Sheng International Trade Co., Limited (herein, "OnePlus") is subject to the following terms and conditions. By applying to purchase a ticket and attending the Event you agree that:

• The venue reserves the right to refuse the purchaser entry to the Event without their ticket. You acknowledge that OnePlus cannot be held responsible for Tickets that are lost or stolen.
• The purchaser of the Ticket represents and warrants that the Ticket is purchased for personal use only, and that it is not purchased as part of any form of business or commercial activity and, in particular, the Ticket may not be resold or transferred to a third party.
• You will abide by the rules and regulations of the venue, which are available at the venue and may be changed at the venue’s discretion, along with any other rules or regulations which may be included in the Ticket.
• You will comply with all reasonable safety and other announcements and/or directions whilst attending the Event.
• In the event of cancellation or rescheduling, OnePlus shall not be liable for any losses you suffer as a result of the cancellation or rescheduling, including but not limited to, ticket price, accommodation costs or travel expenses.
• The ticket price for the Event does not include accommodation, travel allowance, or any other costs or expenses incidental to your attendance of the Event.
• OnePlus has the right to alter or vary the itinerary for the Event or to reschedule all or part of the Event.
• OnePlus or the venue has the right to refuse entry to the Event to any person without reason or to require them to cease participating in any activity. If you are found to be behaving in a manner deemed unsociable or potentially dangerous, in breach of these terms & conditions, the rules and regulations of the venue or any instructions or directions given to you by any official at the Event, you will be ejected from the Event without refund and, if appropriate, may be reported to the police.
• OnePlus and/or the venue has the right to search all persons and all personal property and refuse admission to, or eject from, the site any person who refuses to be searched by a security official.
• You give your express consent to the use of your actual or simulated likeness in connection with the production, exhibition, advertising or exploitation of any photograph, film, video and/or audio recording of the Event and/or any element thereof in any/all media throughout the world.
• Neither the venue nor OnePlus has any responsibility for lost or stolen property.
• With the exception of guide dogs, you are not permitted to bring any animals to the Event.
• You will not trade or solicit trade at the Event without the prior written consent of OnePlus.
• The use of drones, helicopters or other aerial/flying video recording device is not allowed.
• The following articles are not permitted within the venue – illegal substances, weapons, dangerous or hazardous items or offensive materials. Any person found in possession of such items may be refused entry into, or ejected from the venue.
• Admission to the venue and the Event is at your own risk. Neither the venue nor OnePlus will be held liable for any loss, cost, expense, injury or damage sustained at the venue and/or the Event except in respect of death or personal injury caused as a result of negligence by the venue or OnePlus, as applicable.
• These terms and conditions shall be governed by English law and you submit to the exclusive jurisdiction of the English courts.
• OnePlus reserves the right to alter or amend these terms and conditions without prior notification and you will abide by such amended terms and conditions. It is your responsibility to check the website for the latest terms and conditions.
• All tickets are non-refundable and we will not offer a refund under any circumstances.
• By purchasing tickets, you are agreeing that the details you provide may be used to fulfill your order. grant OnePlus the right to collect, and retain for as long as necessary, your name and address for the purposes of fulfilling your order. You agree that the details you have provided are truthful and accurate.
• You further agree that from time to time we may contact you with information about the event or other relevant products and services we believe you may be interested in, in line with OnePlus' Privacy Policy.
• By attending the Event, you consent to having your likeness appear in marketing materials making use of both video and still photography from the event. You hereby waive any objection to appearing in such materials.