Fill in your application and submit (Have protection plan？File a claim)
Ship out your device
Inspect and repair
Ship back to you safe and sound
To further provide support without interruption during the COVID-19 period , we've extended everyone's warranty to May 31 if yours expires between March 1 and May 30 .
Learn about the spare parts charges for out-of-warranty phones.
Your data will be erased during the repair process. Please back up all personal data on your device.
To protect your personal data, please remove the security lock and reset your device.
Normally, repairs take 7 - 9 days.
Note: To process your repair request as early as possible we'd suggest that you ship out your phone as soon as possible once your request is approved.
If you failed to submit a service request it might be because your request with same IMEI number is already under process.
If this doesn't apply to you please reach out to us through support.