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Return and Replacement Policy


a. OnePlus phones and accessories are made to the highest standards and undergo rigorous testing. If you are not satisfied with your OnePlus product for any reason, you may request a return within fifteen (15) calendar days of delivery. Once we have approved your request, we receive your product, and such a product passes inspection, we will give you a full refund in accordance with the price you paid for the product. We are not able to refund any express shipping fees paid.


b. Hardware purchased directly from OnePlus is covered by a Limited Warranty on workmanship and materials, commencing from the date of delivery and for the duration of:

 

Item

Type

Duration

OnePlus One / OnePlus 2 /
OnePlus X / OnePlus 3 /
OnePlus 3T / OnePlus 5 /
OnePlus 5T / OnePlus 6 /
OnePlus 6T/OnePlus 7/
OnePlus 7Pro phones
(including the battery for each phone);

Return
and Replacemen
Warranty

15 Days12 Months

Charger, Data Cable,
Earphones,
Power Bank

Return
and Replacemen
Warranty

15 Days*12 Months

Screen Protector,
Flip Cover,
Protective Case,
StyleSwap Cover,
Swag

Return
and Replacemen
Warranty

15 Days*15 Days

 

*Must be in undamaged condition and with original packaging.

*The return shipping fee for the Return/Replacement items will not be covered by OnePlus.

*This warranty is only redeemable within the original region of purchase.


c. In accordance with relevant consumer law, any goods that are not (1) of satisfactory quality; (2) fit for their given purpose; or (3) as described, may be returned free of charge within 15 days of delivery. Please submit a ticket describing the problem with your device. In order to be eligible for a refund, you must contact us within 15 days and describe in detail how the goods were defective, damaged, or materially different.


d. We may choose not to accept returns in certain situations, including, without limitation, the following circumstances:
      i.    Defects or damages caused by misuse, neglect, physical damage, tampering, incorrect adjustment, normal wear and tear or incorrect installation after purchase.
      ii.    Price fluctuations being the sole reason for return.
      iii.    Customized customer contracts.


e. In all cases, we will inspect the product(s) and verify any fault. To qualify for a replacement or refund, devices must be in undamaged, ‘as new’ condition and with the original packaging. We reserve the right to refuse a refund if the product returned is reasonably deemed to have been damaged.


f. Please contact OnePlus customer service to request a return at Support. Without a verified customer return request, the returned package will be declined. Return requests cannot be cancelled once they have reached “shipped” status.


g. Once you’ve contacted OnePlus customer service and requested a return:
       i.    You will receive and be required to submit a Return Merchandise Authorization (RMA) form. Print out the RMA form and place it inside of the shipping package you're returning.
      ii.    all items from your original shipment including devices, accessories, and documentation. Do not send additional add-ons such as your SIM card, cases, screen protectors, or headphones. If such items are shipped to us by mistake, we are not able to return them.       
      iii.     Before returning any unit for service, be sure to back up your data. You are responsible for the personal information stored in your phone - please erase all personal and sensitive data on the device before sending it to OnePlus. OnePlus will not be responsible for any disclosure of data still on the returned or serviced device.
      iv.    During service, data stored on the device may be deleted and reformatted. OnePlus is not and shall not be held responsible for the loss of any software programs, data or other information contained on or accessible through the product. Recovery and reinstallation of third-party software programs, data and information are not covered under warranty.