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Troubleshooting

This page guides you through troubleshooting steps for some of the issues you might face while using your device, just visit the category related to your issue.

Display & Screen solution

  • Touchscreen not working
  • Display abnormal
  • Blank screen
  • Occasional fingerprint scanning failure
  • More

Buttons faulty

  • Button lose efficacy
  • Button handfeel/tactile bad
  • Button broken/lost/separated
  • Button shaking/noise/stuck
  • More

Sensor solution

  • Adaptive brightness function is failed/delay
  • Gravity sensor related issue
  • Proximity sensor related issue
  • Light sensor related issue
  • More

System problem

  • Can't power on
  • Dead device/Frozen display
  • Reboot issue
  • APP suddenly quit
  • More

Calling & Network issue

  • Speaker issues
  • Receiver issue
  • Mic issue
  • SIM Card issue
  • More

Connectivity

  • WLAN issue
  • Bluetooth issue
  • Tethering issue
  • USB issue
  • More

Sound

  • Music issue
  • Video issue
  • Recording issue
  • More

Camera

  • The camera refuses to open
  • Camera cannot focus
  • Camera's LED Flash cannot open
  • More

Charging

  • Fast charge issue
  • Normal charge issue
  • More

Others

  • Fingerprint issue
  • Face Unlock issue
  • Cast issue
  • Data Backup and Restore
  • More
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