notice ribbon notice ribbon

  • Phone
    Flagship Series
    • OnePlus 12
      New
    • OnePlus 12R
      New
    • OnePlus 11 5G
    • OnePlus 10 Pro 5G
    Nord Series
    • OnePlus Nord 3 5G
    • OnePlus Nord N30 SE 5G
      New
    • OnePlus Nord CE 3 Lite 5G
    • OnePlus Nord N20 SE
  • Audio
    • OnePlus Buds 3
      New
    • OnePlus Buds Pro 2
  • Tablet
    • OnePlus Pad
  • Wearables
    • OnePlus Watch 2
      New
  • Nosotros
  • Comunidad
  • Soporte
  • Phone
  • Audio
  • Tablet
  • Wearables
  • Nosotros
  • Comunidad
  • Soporte

Resolución de problemas

This page guides you through troubleshooting steps for some of the issues you might face while using your device, just visit the category related to your issue.

Display & Screen solution

  • Touchscreen not working
  • Display abnormal
  • Blank screen
  • Occasional fingerprint scanning failure
  • Más

Buttons faulty

  • Button lose efficacy
  • Button handfeel/tactile bad
  • Button broken/lost/separated
  • Button shaking/noise/stuck
  • Más

Sensor solution

  • Adaptive brightness function is failed/delay
  • Gravity sensor related issue
  • Proximity sensor related issue
  • Light sensor related issue
  • Más

System problem

  • Can't power on
  • Dead device/Frozen display
  • Reboot issue
  • APP suddenly quit
  • Más

Calling & Network issue

  • Speaker issues
  • Receiver issue
  • Mic issue
  • SIM Card issue
  • Más

Conectividad

  • WLAN issue
  • Bluetooth issue
  • Tethering issue
  • USB issue
  • Más

Sonido

  • Music issue
  • Video issue
  • Recording issue
  • Más

Cámara

  • The camera refuses to open
  • Camera cannot focus
  • Camera's LED Flash cannot open
  • Más

Charging

  • Fast charge issue
  • Normal charge issue
  • Más

Otros

  • Fingerprint issue
  • Face Unlock issue
  • Cast issue
  • Más
Home
  1. Support
  2. Troubleshooting
Teléfonos
  • OnePlus 12
  • OnePlus 12R
  • OnePlus 11 5G
  • OnePlus Nord 3 5G
  • OnePlus Nord CE 3 Lite 5G
  • OnePlus Nord N20 SE
  • OnePlus Nord CE 2 Lite 5G
  • OnePlus 10 Pro 5G
  • OnePlus Nord
  • OnePlus Nord N10 5G
  • OnePlus N100
Audio
  • OnePlus Buds 3
  • OnePlus Buds Pro 2
Asistencia
  • Manuales del usuario
  • Actualización de software
  • Contáctanos
Empresa
  • Acerca de OnePlus
  • Comunidad

Get Support From OnePlus
+52 8000626323
00:00 – 24:00 pm, Lunes a Domingo
*Excepto los días festivos oficiales.
Email Us
Nos pondremos en contacto contigo dentro de 48 horas
  • Política de privacidad
  • Security Feedback
© 2013 - 2024 OnePlus. All Rights Reserved.
TRUSTe
Mexico (Español)