How does the Exchange Program work?

• 1

  Know how much your device is worth by answering a few simple questions.

  You can check the availability in your area by entering your PIN code on the OnePlus Store app or OnePlus.in. Then proceed to answer a few simple questions about your current device's brand, model, condition, and enter your IMEI number to get an estimated price for your phone.

• 2

  Purchase at a discounted price.

  Continue to purchase your new phone and have the Exchange value deducted from the price of your order when you pay.

• 3

  Get your device ready for exchange and wait for a delivery person to arrive.

  Before delivery, make sure you back up your data and ensure your phone has internet access.
  Also, download the app as mentioned below on your smartphone: Cashify Diagnose.
  iOS users need to have their Apple ID and Password ready to turn off Find My iPhone when our delivery executive arrives.

• 4

  Hand over your phone and receive your new device.

  At your doorstep, our delivery executive will evaluate your exchange device to verify if its condition is the same as stated while placing the order.
  Our delivery partner will run a diagnosis on-site to determine if the functionalities of the phone meet the required quality standards.
  Make sure your phone is charged and has an active internet connection. Once your device is verified, the delivery partner will collect your exchange device and hand over your new phone.

• 5

  Additional Option if Device Doesn’t Match the condition.

  If your Exchange device condition does not match the description stated while placing the order, you can still get your new device. For that, you have an option to keep your trade-in device and pay the entire exchange benefit amount to our delivery executive. Please note that the current accepted payment methods for the exchange benefit amount are cash and UPI (Unified Payments Interface).
  
  Otherwise, our delivery person will cancel your order. You will have to place a new order on our website / app to receive the new phone. The payment for your cancelled order will be refunded to your original payment method.

Exchange Program Terms and Conditions

Use of Service

• 1

  You understand that the following checks will be conducted by the delivery personnel who will be delivering the new device and picking up the old device. Additionally, the below checks should be undertaken compulsorily in order to qualify the device as eligible for exchange.

  a.Brand and model of the old device matches the declaration provided by you at the time of purchase of the new device.
  b.The phone switches on and should be in switch on mode for a minimum of 30 seconds without connecting to the charger.
  c.The IMEI of the old device, provided by you, at the time of purchase of the new device, is correct and there is no mismatch.
  d.The exchange device and it’s parts & accessories are original & genuine.
  e.The screen should not have any cracks, visible lines, spots, water damage, discoloration and it should not be coming out from edges. The body of the phone should not have any crack and there should not be any body part (like button) missing from the phone.
  f.There should not be any crack/dent/damage to the screen (big or small) and the internal LCD screen should not be damaged.
  g.Before delivery, make sure you back up your data and ensure your Exchange Device has internet access and you have removed or permanently disabled security locks. iOS users’ needs to have their Apple ID and password ready to remove the “iCloud” lock when our delivery executive arrives. You also need to download the "Cashify Diagnose" App from Play Store/ App Store.
  h.For all phones, the screen lock should be removed/disabled (all forms of screen lock such as pattern, pin, password, fingerprint, face recognition, etc. needs to be de-activated). iOS users’ needs to have their Apple ID and password ready to turn off “Find your iPhone”.
  i.Exchanged device shouldn’t be "Country Locked", "Network Locked", any "Finance Locked" or "iCloud Locked" or any other cloud/account locked.
  j.At the doorstep, our delivery executive will evaluate the physical and functional condition of your old device to verify if your device is in an acceptable condition. Make sure your phone is charged and has active internet connection. Once your device is verified, the delivery person will collect your Exchange Device and handover your new phone.
  k.Once the transaction is completed, you will not ask to return or access the Exchange Device.
  l.Your exchange device order can be cancelled if the exchange device is not in acceptable condition. In this case, pick up of old device and new device delivery may also get cancelled if the mandatory conditions are not met.
  m.The whole process may take around 20-30 mins, you need to support the Logistics field executive during this time.
  n.The exchange device pickup personnel may ask for government ID proof and indemnity bond, NOC. The pickup personnel will take the pictures/copy of the documents.

• 2

  You understand that in “Device Exchange” the price quoted for your old device at the time of checkout is the final price offered for your old device. The final price will be inclusive of all discounts and other offers available on your old device during the exchange program. You agree to not dispute the final price, or the mode of evaluation to arrive at the final price, after your acceptance of these terms and/or the placement of your order for a new device, whichever is earlier. You agree not to bring any claim against OnePlus, the delivery personnel/company, exchange partner i.e Cashify and any future purchaser of your old device in relation to the adequacy of the quoted price / value (if any) of your old devices provided as part of the OnePlus Exchange program.

• 3

  You understand that in the event the device is not working or the delivery executive is not able to do an unlock check or screen lock check / IMEI check due to a phone being 'factory reset' or found damaged or there is any mismatch in the information provided by me regarding the device when checked by the delivery personnel, then the buyback offer will stand cancelled and the delivery personnel will neither hand over the new device to me nor take the old device. Any amount paid at the time of purchase of the new device will be refunded as per the refund policy of OnePlus.in, the related mobile site and mobile application. You acknowledge and agree that the delivery personnel’s decision regarding whether your old device passes the necessary checks shall be final and binding on me. You agree to not dispute the delivery personnel’s findings and decision and to waive and discharge the delivery personnel, the exchange partner i.e Cashify and OnePlus from any and all claims, disputes, actions or liabilities you may have, arising out of or in connection with the delivery personnel’s findings and decision.

• 4

  You confirm that your old device which you are exchanging under the OnePlus Exchange program is genuine and is not counterfeit, free from any and all encumbrances, liens, attachments, disputes, legal flaws, exchange or any agreement of sale etc. and you have got the clear ownership of the said device.

• 5

  You understand that OnePlus and its third party service providers will access your device, solely in relation to conducting the assessment of the quality parameters of your device.

• 6

  You agree to indemnify and keep indemnifying OnePlus and any future buyer of the device against all or any third party claims, demand, cost, expenses including attorney fees which may be suffered, incurred, undergone and / or sustained by the Seller or any future buyer due to usage of the device by me till date and you undertake to make good the same.

• 7

  You confirm that all the data in the said device will be erased by you before handing it over to the delivery personnel under the OnePlus Exchange program. You also confirm that in spite of erasing the data manually/electronically, if any data is still accessible due to any technical reason, such data shall be deemed to have been released in the public domain by you; the delivery personnel, OnePlus , the future buyers or the manufacturer shall not be responsible for the same and you will not approach any of the above parties for any retrieval or deletion of the data.

• 8

  You hereby give your consent that your personal information that you have provided in connection with this buyback program might be processed, transferred and retained by the retailer and other entities involved in managing the program for the purposes of validating the information that you provided herein and for the administration of the program.

• 9

  You understand that once your old device passes the quality checks undertaken by the delivery personnel and is the new device is handed over to you by the delivery personnel, in no scenario can your old device be returned back to you. Refunds, returns and replacements shall be governed by, and processed solely in accordance with, the applicable policies set out at oneplus.in, the related mobile site and mobile application (if any).

• 10

  You understand that different quotes may be provided for different devices.

• 11

  OnePlus Exchange program is supported by our partner https://www.cashify.in/

• Limitation

  1.One account can only have three failed Exchange orders per year.
  2.One account can only apply two Exchange orders in 30 days.
  3.One account can only use the Exchange bonus twice per year.

• Changes to the Terms of Use

  We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all exchanges thereafter.

• Intellectual Property Rights

  Exchange Program and its entire features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company or its licensors, or other providers of such material and are protected by Indian and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

• Trademarks

  Exchange Program feature/ webpage and any related logos are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company or its licensors. All other names, logos, product and service names, designs, and slogans on the Exchange Program webpage are the trademarks of their respective owners.

• Prohibited Uses

  You may use the Exchange Program webpage only for lawful purposes and in accordance with these Terms of Use.

• Reliance on Information

  The information presented on or through the Exchange Program webpage is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Exchange Program webpage, or by anyone who may be informed of any of its contents.

• Geographic Restrictions

  We provide the Exchange Program webpage for use only by persons located in India. We make no claims that the Exchange Program webpage or any of its content is accessible or appropriate outside of India. Access to the Exchange Program webpage may not be legal by certain persons or in certain countries. If you access the Exchange Program webpage from outside India, you do so on your own initiative and are responsible for compliance with local laws.

• Disclaimer of Warranties

  You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Exchange Program webpage will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. TO THE FULLEST EXTENT PROVIDED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR DEVICE, DATA, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE EXCHANGE PROGRAM WEBPAGE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE EXCHANGE PROGRAM WEBPAGE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.
  YOUR USE OF THE EXCHANGE PROGRAM WEBPAGE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE EXCHANGE PROGRAM WEBPAGE IS AT YOUR OWN RISK. THE EXCHANGE PROGRAM WEBPAGE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE EXCHANGE PROGRAM WEBPAGE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE EXCHANGE PROGRAM WEBPAGE. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE EXCHANGE PROGRAM WEBPAGE, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE EXCHANGE PROGRAM WEBPAGE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE EXCHANGE PROGRAM WEBPAGE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE EXCHANGE PROGRAM WEBPAGE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
  TO THE FULLEST EXTENT PROVIDED BY LAW, THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.
  THE FOREGOING DOES NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

• Limitation on Liability

  TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE COMPANY, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE EXCHANGE PROGRAM WEBPAGE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE EXCHANGE PROGRAM WEBPAGE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.
  THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

• Indemnification

  You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms of Use or your use of any information obtained from the Exchange Program webpage.

• Governing Law and Jurisdiction

  All matters relating to the Exchange Program webpage and these Terms of Use, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of India without giving effect to any choice or conflict of law provision or rule. Any legal suit, action, or proceeding arising out of, or related to, these Terms of Use or the Exchange Program webpage shall be instituted exclusively in the competent courts of Bangalore, India. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.
  Waiver and Severability No waiver by the Company of any term or condition set out in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.
  If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

• Entire Agreement

  The Terms of Use and our Privacy Policy constitute the sole and entire agreement between you and oneplus technology pvt ltd. Regarding the Exchange Program webpage and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Exchange Program webpage.

• Your Comments and Concerns

  All other feedback, comments, requests for technical support, and other communications relating to the Exchange Program should be directed to [OnePlusCare@oneplus.com].