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Contact information
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Shipping Address:
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Pick-up location
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FREE IN STORE PICK UP
Free in-store pick up!Enjoy free in-store pick up at select OnePlus stores with no waiting time.
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Store hours:
Mon -Sun {{resultPickUpStore.openingTime}} to {{resultPickUpStore.closingTime}}
Mon -Sun {{resultPickUpStore.openingTime}} to {{resultPickUpStore.closingTime}}
Billing address same as shipping address.
Billing Address:
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Tel: {{resultBLAdd.telephone}}
Shipping Method:
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{{shippingMethodItem.deliveryTitle}}Deliveries will begin on {{heraEtd}} {{heraEtdText}}The goods will be shipped within {{heraDays}} working days after you pay the balance within the specified time. {{heraEtdText}}Estimated delivery by {{shippingMethodItem.etaDay}}.Your order will be shipped soon.Store hours: Mon - Sun 11:00 AM - 09:30 PMEstimated delivery by {{shippingMethodItem.etaDay}} tomorrowtodayEstimated delivery by {{shippingMethodItem.etaDay}}.Your order will be shipped soon.{{shippingMethodItem.shippingOriginPrice}} {{shippingMethodItem.shippingPrice}}Limited Time Price Drop
Shipping Method
Order Summary
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GIFT{{productItem.name}}APP Exclusive Discount× {{productItem.qty}}Deposit: {{productItem.nowDepositPrice}} {{productItem.subtotalPrice}}Deposit: {{productItem.nowDepositPrice}} {{productItem.subtotalPrice}}Full price will be revealed by {{productItem.finalPayStartTimeTextNormal}} Pay the {{productItem.nowBalanceSpend}} balance by {{productItem.finalPayEndTimeTextNormal}}Pay by {{productItem.finalPayEndTimeTextNormal}}Deposit paid: {{productItem.nowDepositPrice}}
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{{accessoryItem.name}}
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APP Exclusive GiftGIFT{{giftItem.name}}× {{giftItem.qty}}{{giftItem.subtotalPrice}}{{giftItem.subtotalPrice}}Pay by {{productItem.finalPayEndTimeTextNormal}}
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SERVICE{{insuranceItem.name}}× {{insuranceItem.qty}}{{insuranceItem.subtotalPrice}}{{insuranceItem.subtotalPrice}}Pay by {{productItem.finalPayEndTimeTextNormal}}
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{{paidMemberItem.name}}× {{paidMemberItem.qty}}{{paidMemberItem.subtotalPrice}}{{paidMemberItem.subtotalPrice}}Pay by {{productItem.finalPayEndTimeTextNormal}}
Trade-inRemoveAre you sure you want to remove the trade-in product? Trade-in device:{{productItem.evaluateOrder.productName}}Estimated valueOld Device value (Instant Credit):{{productItem.evaluateOrder.evaluatePrice}}Extra bonusTrade-in bonus:{{productItem.evaluateOrder.awardAmount}}Total trade-in amountTotal Instant Credit discount:{{productItem.evaluateOrder.evaluateTotalPrice}} -
Trade-in information
Shipping method
Print shipping label myself
1. Download your prepaid shipping label contained in the confirmation email or you can find it in
the Account section at oneplus.com
2. Go to the nearest Fedex Drop-off point and send your device to us
3. A notification email will be sent to you when we receive your device
Send me a shipping kit
1. Submit your trade-in order
2. Receive your shipping kit, factory reset your old phone and ship it to us
3. A notification email will be sent to you when we receive your device
1. Download your prepaid shipping label contained in the confirmation email or you can find it in
the Account section at oneplus.com
2. Go to the nearest Fedex Drop-off point and send your device to us
3. A notification email will be sent to you when we receive your device
Send me a shipping kit
1. Submit your trade-in order
2. Receive your shipping kit, factory reset your old phone and ship it to us
3. A notification email will be sent to you when we receive your device
Q: How do I ship my old device?
A: Please check your email box and download the prepaid shipping label from (XX@oneplus.com), Factory reset your old device and ship it to us with the prepaid shipping label.
A: Please check your email box and download the prepaid shipping label from (XX@oneplus.com), Factory reset your old device and ship it to us with the prepaid shipping label.
Q: When can I expect to receive my cashback?
A: You'll receive your cashback in 2-3 business days from the day you accepted the updated value.
*If your device’s trade-in value is higher than your purchase order value, we’ll send an OnePlus Token/voucher for the remaining amount to your OnePlus account.
*If you cancel the purchase order, We will send you an OnePlus Token/voucher instead of cashback for your trade-in order. The extra trade-in bonus will NOT be sent to your account.
Trade-in information
Shipping method
Print shipping label myself
1. Download your prepaid shipping label contained in the confirmation email or you can find it in
the Account section at oneplus.com
2. Go to the nearest Fedex Drop-off point and send your device to us
3. A notification email will be sent to you when we receive your device
Send me a shipping kit
1. Submit your trade-in order
2. Receive your shipping kit, factory reset your old phone and ship it to us
3. A notification email will be sent to you when we receive your device
1. Download your prepaid shipping label contained in the confirmation email or you can find it in
the Account section at oneplus.com
2. Go to the nearest Fedex Drop-off point and send your device to us
3. A notification email will be sent to you when we receive your device
Send me a shipping kit
1. Submit your trade-in order
2. Receive your shipping kit, factory reset your old phone and ship it to us
3. A notification email will be sent to you when we receive your device
Q: What kind of payment method can I use if I submit an instant payment trade-in order?
A: You can only use credit card payments.
Q: How long do I have to ship my device if I submit an instant payment trade-in order?
A: Ship your trade-in device within 21 days after you submit your trade-in order. (For details on shipping instructions please check the trade-In confirmation email) If your device is not shipped within 21 days, you authorize us to charge you for the amount of trade-in credit applied when you purchase the new device.
Q: How do I ship my old device?
A: A pre-paid shipping label will be generated when you follow the instructions on the payment success page or on the trade-in confirmation email. You can use this shipping label to send back your device.
Q: Where can I find the status of my trade-in?
A: The most recent status of your trade-in is available online anytime on the My Orders page(be sure to choose the correct country).
*If you send in your trade-in device but Our trade-in partner determines your device does not meet all eligibility requirements, and you accept the downgraded value, we will then charge you for the difference between the trade-in value and the ajusted trade-in value.
*Rejected items will be returned at no shipping cost. The full instant discount applied at checkout will be charged to the same payment account used for your new phone purchase.
Coupon
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Coupon(s) available
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RedCoins
Conditions of Use:
RedCoins is a measure of engagement currency that a user can accumulate through and/or use on oneplus.com, OnePlus Store app.
You have reached the daily use limit of RedCoins
Save extra {{redCoinsDeductAmount}} with {{deductedRedCoins}} RedCoins
Not applicable due to 0 RedCoins balance or low order value
You have reached the daily use limit of RedCoins
Save extra {{redCoinsDeductAmount}} with {{deductedRedCoins}} RedCoins
Not applicable due to 0 RedCoins balance or low order value
-{{redCoinsDeductAmount}}
OnePlus Token
1. Token cannot be applied when order value is already $0.
2. When Token value exceeds order value, extra value of Token will not remain in your OnePlus account.
{{resultCreditCouponList.length}}/{{creditCouponList.length}} token(s) selected
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token(s) available
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Gift Code
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code(s) available
None? Try redeeming
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Exceptional savings {{resultMemberDiscountPrice}}
The selected OnePlus Token exceeds the payment by {{resultCashBalancePrice}}. If you use it for this order the unused value will not remain in your account. Do you want to proceed?
Voucher
{{couponInfo.couponName}}
{{couponInfo.promoDesc}}
Code: {{couponInfo.couponCode}}
{{couponInfo.startDate}} ～ {{couponInfo.endDate}}
Delete
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Deposit
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Subtotal Before Tax
Items Subtotal
{{resultBlindPrice}} + {{resultOriginPrice}}
Deposit Paid
- {{resultDepositPrice}}
Item Discount
- {{resultDiscountPrice}}
Trade-in Discount
- {{resultTradeDiscount}}
Save With Token
- {{resultCashDiscountPrice}}
Flash Sale Discount
- {{flashSaleDiscount}}
{{deductedRedCoins}} RedCoins
- {{redCoinsDeductAmount}}
Shipping Fee
{{resultShippingPrice}}
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Retail Delivery Fee
Per Colorado SB 21-260, we are required to collect a $0.27 nonrefundable Retail Delivery Fee from each Colorado customer for every sale, effective July 1, 2022.
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Reimbursement of Import Taxes
The taxes payable at importation may include goods and services tax, harmonized sales tax, provincial sales tax as applicable.
Reimbursement of Import Taxes Payable
The taxes payable at importation may include goods and services tax, harmonized sales tax, provincial sales tax as applicable.
{{resultTaxPrice || '$0.00'}}
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Total
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Payment at next step.
You will earn upto {{rewardRedCoins}} RedCoins on this order.
Points cannot be used for deposit payment.
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Secure Checkout
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Here are the vouchers you can use in your order. (You can only use one voucher per order)
Here are the vouchers you can use in your order. (You can only use one gift code per order)
Token exceeds payment by {{resultCashBalancePrice}}. Are you sure you want to submit this order? The extra value
will not remain in your OnePlus account if you proceed.
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T&C for Delivery Options
Will my package be dispatched earlier if I choose Priority shipping*?
All orders are dispatched on a first-come, first-served basis, regardless of the selected shipping method. Priority shipping* provides safer and upgraded shipping experience by using better carrier service.
What does estimated delivery mean?
Estimated delivery is an estimate of when the item will be delivered to your shipping address after it ships. It’s calculated based the handling time, the warehouse processing time and the shipping service selected. In certain cases, the estimated delivery date will vary.
* Please note that Priority shipping may not be available for certain addresses.