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Contact information
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Shipping Address
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Shipping Address
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Delivery
Pick-up
This option is currently unavailable.
1.
The selected product(s) are/is currently not available for pick up. Please ensure that all selected products are availble for pick up by checking for the pick up logo on the product page.
2. The selected product(s) are/is currently out of stock.
The address information cannot be modified later, please check the address carefully.
Shipping Address:
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{{resultShippingAddress.firstName}} {{resultShippingAddress.lastName}}
{{formatHouseNumber(resultShippingAddress.street1)}}
{{resultShippingAddress.street2}}
{{resultShippingAddress.city}} {{resultShippingAddress.postcode}}
{{resultShippingAddress.region}}
{{resultShippingAddress.country}}
Tel: {{resultShippingAddress.telephone}}
{{ $t('address.updateTips') }}
If you need to change your OnePlus Business Shipping Address, please
Pick-up location
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FREE IN STORE PICK UP
Free in-store pick up!Enjoy free in-store pick up at select OnePlus stores
with no waiting time.
{{resultPickUpStore.storeName}}
{{resultPickUpStore.addrDetail}}
Store hours:
Mon -Sun {{resultPickUpStore.openingTime}} to {{resultPickUpStore.closingTime}}
Mon -Sun {{resultPickUpStore.openingTime}} to {{resultPickUpStore.closingTime}}
Billing address same as shipping address.
Billing Address:
Change
{{resultBLAdd.firstName}} {{resultBLAdd.lastName}}
{{resultBLAdd.street1}}
{{resultBLAdd.street2}}
{{resultBLAdd.city}} {{resultBLAdd.postcode}}
{{resultBLAdd.region}}
{{resultBLAdd.country}}
Tel: {{resultBLAdd.telephone}}
Shipping Method:
-
{{shippingMethodItem.deliveryTitle}}Deliveries will begin on {{heraEtd}} {{heraEtdText}}The goods will be shipped within {{heraDays}} working days after you pay the balance within the specified time. {{heraEtdText}}Estimated delivery by {{shippingMethodItem.etaDay}}.Your order will be shipped soon.Store hours: Mon - Sun 11:00 AM - 09:30 PMEstimated delivery by {{shippingMethodItem.etaDay}} tomorrowtodayEstimated delivery by {{shippingMethodItem.etaDay}}.Your order will be shipped soon.{{shippingMethodItem.shippingOriginPrice}} {{shippingMethodItem.shippingPrice}}NEW
Shipping Method
Order Summary
-
EASY UPGRADES GIFT {{ userGroupText }} {{productItem.name}}APP Exclusive Discount× {{productItem.qty}}Deposit: {{productItem.nowDepositPrice}} {{productItem.subtotalPrice}}Deposit: {{productItem.nowDepositPrice}} {{productItem.subtotalPrice}}Full price will be revealed by {{productItem.finalPayStartTimeTextNormal}} Pay the {{productItem.nowBalanceSpend}} balance by {{productItem.finalPayEndTimeTextNormal}}Pay by {{productItem.finalPayEndTimeTextNormal}}Deposit paid: {{productItem.nowDepositPrice}}
-
{{accessoryItem.name}}
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APP Exclusive GiftGIFT{{giftItem.name}}× {{giftItem.qty}}{{giftItem.subtotalPrice}}Price Unrevealed{{giftItem.subtotalPrice}}Pay by {{productItem.finalPayEndTimeTextNormal}}
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SERVICE{{insuranceItem.name}}× {{insuranceItem.qty}}{{insuranceItem.subtotalPrice}}{{insuranceItem.subtotalPrice}}Pay by {{productItem.finalPayEndTimeTextNormal}}
-
{{paidMemberItem.name}}× {{paidMemberItem.qty}}{{paidMemberItem.subtotalPrice}}{{paidMemberItem.subtotalPrice}}Pay by {{productItem.finalPayEndTimeTextNormal}}
Trade-inRemoveAre you sure you want to remove the trade-in product? Trade-in device:{{productItem.evaluateOrder.productName}}Estimated valueOld Device value (Instant Credit):{{productItem.evaluateOrder.evaluatePrice}}Extra bonusTrade-in bonus:{{productItem.evaluateOrder.awardAmount}}Total trade-in amountTotal Instant Credit discount:{{productItem.evaluateOrder.evaluateTotalPrice}} -
Trade-in information
Shipping method
Print shipping label myself
1. Download your prepaid shipping label contained in the confirmation email or you can find it in
the Account section at oneplus.com
2. Go to the nearest Fedex Drop-off point and send your device to us
3. A notification email will be sent to you when we receive your device
Send me a shipping kit
1. Submit your trade-in order
2. Receive your shipping kit, factory reset your old phone and ship it to us
3. A notification email will be sent to you when we receive your device
1. Download your prepaid shipping label contained in the confirmation email or you can find it in
the Account section at oneplus.com
2. Go to the nearest Fedex Drop-off point and send your device to us
3. A notification email will be sent to you when we receive your device
Send me a shipping kit
1. Submit your trade-in order
2. Receive your shipping kit, factory reset your old phone and ship it to us
3. A notification email will be sent to you when we receive your device
Q: How do I ship my old device?
A: Please check your email box and download the prepaid shipping label from (XX@oneplus.com), Factory reset your old device and ship it to us with the prepaid shipping label.
A: Please check your email box and download the prepaid shipping label from (XX@oneplus.com), Factory reset your old device and ship it to us with the prepaid shipping label.
Q: When can I expect to receive my cashback?
A: You'll receive your cashback in 2-3 business days from the day you accepted the updated value.
*If your device’s trade-in value is higher than your purchase order value, we’ll send an OnePlus Token/voucher for the remaining amount to your OnePlus account.
*If you cancel the purchase order, We will send you an OnePlus Token/voucher instead of cashback for your trade-in order. The extra trade-in bonus will NOT be sent to your account.
Trade-in information
Shipping method
Print shipping label myself
1. Download your prepaid shipping label contained in the confirmation email or you can find it in
the Account section at oneplus.com
2. Go to the nearest Fedex Drop-off point and send your device to us
3. A notification email will be sent to you when we receive your device
Send me a shipping kit
1. Submit your trade-in order
2. Receive your shipping kit, factory reset your old phone and ship it to us
3. A notification email will be sent to you when we receive your device
1. Download your prepaid shipping label contained in the confirmation email or you can find it in
the Account section at oneplus.com
2. Go to the nearest Fedex Drop-off point and send your device to us
3. A notification email will be sent to you when we receive your device
Send me a shipping kit
1. Submit your trade-in order
2. Receive your shipping kit, factory reset your old phone and ship it to us
3. A notification email will be sent to you when we receive your device
Q: What kind of payment method can I use if I submit an instant payment trade-in order?
A: You can only use credit card payments.
Q: How long do I have to ship my device if I submit an instant payment trade-in order?
A: Ship your trade-in device within 21 days after you submit your trade-in order. (For details on shipping instructions please check the trade-In confirmation email) If your device is not shipped within 21 days, you authorize us to charge you for the amount of trade-in credit applied when you purchase the new device.
Q: How do I ship my old device?
A: A pre-paid shipping label will be generated when you follow the instructions on the payment success page or on the trade-in confirmation email. You can use this shipping label to send back your device.
Q: Where can I find the status of my trade-in?
A: The most recent status of your trade-in is available online anytime on the My Orders page(be sure to choose the correct country).
*If you send in your trade-in device but Our trade-in partner determines your device does not meet all eligibility requirements, and you accept the downgraded value, we will then charge you for the difference between the trade-in value and the ajusted trade-in value.
*Rejected items will be returned at no shipping cost. The full instant discount applied at checkout will be charged to the same payment account used for your new phone purchase.
Coupon
-{{resultVoucherPrice}}
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available
Stackable Coupon
-{{resultStackableCouponPrice}}
{{stackableCouponList.length}}
available
Cash Coupon
1. Cash coupon cannot be applied when order value is already $0.
2. When Cash coupon value exceeds order value, extra value of cash coupon will not remain in your OnePlus account.
{{resultCreditCouponList.length}}/{{creditCouponList.length}} Cash coupo(s) selected
-
{{resultCashDiscountPrice}}
{{creditCouponList.length}}
available
Gift Code
{{resultGiftCoupon.couponName}}
{{giftCouponList.length}}
available
Add promo code
*Coupons are not available for the current event.
RedCoins
Conditions of Use:
RedCoins is a measure of engagement currency that a user can accumulate through and/or use on oneplus.com, OnePlus Store app.
You have reached the daily use limit of RedCoins
Save extra {{redCoinsDeductAmount}} with {{deductedRedCoins}} RedCoins
Not applicable due to 0 RedCoins balance or low order value
You have reached the daily use limit of RedCoins
Save extra {{redCoinsDeductAmount}} with {{deductedRedCoins}} RedCoins
Not applicable due to 0 RedCoins balance or low order value
-{{redCoinsDeductAmount}}
{{initPageData.memberLevel.name}}
Exceptional savings {{resultMemberDiscountPrice}}
The selected OnePlus Token exceeds the payment by {{resultCashBalancePrice}}. If you use it for this
order the unused value will not remain in your account. Do you want to proceed?
Voucher
{{couponInfo.couponName}}
{{couponInfo.promoDesc}}
Code: {{couponInfo.couponCode}}
{{couponInfo.startDate}} ～ {{couponInfo.endDate}}
Delete
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Coupons, codes, and RedCoins are inapplicable to retail orders.
Deposit
{{resultDepositPrice}}
Subtotal Before Tax
Items Subtotal
{{resultBlindPrice}} + {{resultOriginPrice}}
Deposit Paid
- {{resultDepositPrice}}
Item Discount
- {{resultDiscountPrice}}
Trade-in Discount
- {{resultTradeDiscount}}
Save With Token
- {{resultCashDiscountPrice}}
Flash Sale Discount
- {{flashSaleDiscount}}
{{deductedRedCoins}} RedCoins
- {{redCoinsDeductAmount}}
Shipping Fee
{{resultShippingPrice}}
Confirm address to view
Retail Delivery Fee
Per Colorado SB 21-260, we are required to collect a $0.27 nonrefundable Retail Delivery Fee from each Colorado customer for every sale, effective July 1, 2022.
{{resultRetailDeliveryPrice}}
Reimbursement of Import Taxes
The taxes payable at importation may include goods and services tax, harmonized sales tax, provincial sales tax as applicable.
Reimbursement of Import Taxes Payable
The taxes payable at importation may include goods and services tax, harmonized sales tax, provincial sales tax as applicable.
{{resultTaxPrice || '$0.00'}}
{{resultTaxPrice}}
Total
{{resultBalancePrice}}
{{resultSubtotalPrice}}
*The final calculation will be displayed on payments page.
You will earn upto {{rewardRedCoins}} RedCoins on this order.
Points cannot be used for deposit payment.
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Secure Checkout
Are you sure to give up paying with Paypal?
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Edit shopping cart
The shipping address is located in an area that does not support the exchange program. Continuing to use this address will remove the exchange program.
Here are the vouchers you can use in your order. (You can only use one voucher per order)
Here are the vouchers you can use in your order. (You can only use one voucher per order)
Here are the vouchers you can use in your order. (You can only use one gift code per order)
Token exceeds payment by {{resultCashBalancePrice}}. Are you sure you want to submit this order? The extra value
will not remain in your OnePlus account if you proceed.
Generating Exchange order...
New Purchase Order Generation
Please wait patienly as your order is being generated.This may take a minute.
Sorry, you have 2 pending orders. Kindly finish payment before placing the next order.
OnePlus Security
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Terms & Conditions for Shipping Methods
Available Shipping methods
Assured delivery: 1 day after shipping
Priority delivery: 2-4 days after shipping
Order Placement Timeline: To be eligible for a shipping method, you must place your orders within the timeline indicated on the product’s purchase page. Please note that this timeline may change before you finalize your order.
Confirmed Delivery Date: After you've successfully placed your order, OnePlus will provide you with a confirmed delivery date. This date is the one on which you can expect your order to be delivered. If the delivery destination is, for example, office and it has a specified delivery time, OnePlus will not promise the delivery date due to the restriction of certain places/buildings/organizations.
Delivery Option Selection: To ensure that your order is delivered within the assured delivery time, you need to select the respective delivery option during the checkout process. It's important to choose the option that aligns with the assured delivery service.
Customer Responsibility: OnePlus emphasizes that they will not be responsible for providing assured delivery if the customer is not present at the delivery address to receive the order, or the order address is modified due to the user's reasons (including but not limited to the address cannot be delivered and modified). It's essential to be available to accept the delivery on the confirmed delivery date.
Holiday and Weekend Impact: Deliveries may be affected on weekends, regional holidays, and national holidays. These days may not be counted in the assured delivery timeline, and you might need to consider this when placing your order.
Exclusion of Phone Exchange: It's important to note that Assured Delivery service does not include the option for phone exchange. If you are looking to exchange your existing phone when purchasing a new OnePlus device, you'll need to explore other available options Assured Delivery specifically focuses on the timely and reliable delivery of your ordered product, and phone exchange falls under a different set of terms and conditions.
Limitation of Assured Delivery: ssured delivery is exclusively available for OnePlus 11 and OnePlus Open models, and its availability is limited to specific cities. To determine whether your product and location are eligible for Assured Delivery, it is crucial to check the purchase page for the most up-to-date information and eligibility criteria. Please note that not all OnePlus products or regions may offer the Assured Delivery service.
It's important for customers to pay attention to the specific terms and conditions related to Delivery services for their orders, as these policies may vary depending on the product, location, and other factors. Always check the product's purchase page for the most up-to-date information and guidelines regarding Delivery timelines.