Your request was submitted successfully!
We will process your request within 24 hours.
Once approved, you will receive an email from the OnePlus Support Team with further instructions. Please ship the device as per the instructions.
Once approved, you will receive an email from the OnePlus Support Team with further instructions. Please ship the device as per the instructions.
Note
Ihre Daten werden während der Reparatur gelöscht. Bitte sichern Sie alle persönlichen Daten auf Ihrem Gerät.
Deaktivieren Sie alle Sperren und setzen Sie Ihr Gerät auf die Werkseinstellungen zurück, um Ihre persönlichen Daten zu schützen.
FAQs
How long will the repair take? Normally, repairs take 7 - 9 days.
Note: To process your repair request as early as possible we'd suggest that you ship out your phone as soon as possible once your request is approved.
Why can’t submit a service request? If you failed to submit a service request it might be because your request with same IMEI number is already under process.
If this doesn't apply to you please reach out to us through support.
Can I purchase adds-ons during the repair process?
Our repair services are strictly limited to repairing or replacing your device. We will not be able to handle add-on accessories you purchased during this process.
Why do I need to provide photos to the repair team ?
Photos help our repair team identify the issue and expedite the diagnostic process.